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‎04-22-2025 10:48 AM - last edited on ‎04-23-2025 04:38 AM by Retired

HP Recommended
Product: Product number 7Z985EA#UUZ

WhatsApp Support - Battery & Mouspad problems ¦ The support times are wrong!!!

My notebook HP ENVY Laptop 17-cw0749nz (7Z985EA) is under warranty and the battery test is canceled in the express test as well as in the comprehensive test (battery test (SAQ4055-Primary). Please send me a new battery. (edited)

In addition, the integrated mouse pad does not work correctly.

the diagnosis for both the battery and the mouse pad CANNOT be performed and the problem persists

-------------------------
The support employee told me via WhatsApp at 11:41 a.m. today that he would be available via WhatsApp until 7 p.m. himself.

I started the chat at 18:21. Answered the ChatBot questions, only to be told that I was contacting them outside of opening hours.
The times are then indicated there:
Thank you for contacting HP support. Unfortunately, you tried to contact us outside our opening hours. Please contact us again - from Monday to Friday between 08:30h and 21:00h, on Saturday and Sunday between 09:00h and 18:00h.

It is Tuesday, 18:30...!!!!!!!

What kind of a rip-off is this from the customer!!!!!

Translated with DeepL.com (free version)

Category:
1 REPLY 1

‎04-23-2025 05:58 PM

HP Recommended

@reto_isi, Welcome to HP Support Community,

 

Thank you for posting your query.

 

We're very sorry for the inconvenience caused. Please let us know if the support agent provided you with a case ID. If so, kindly send it to us via private message, so we can follow up and ensure your issue is addressed as quickly as possible.

 

Thank you for your patience.

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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