When docking station in usb c, battery not charching anymore

[Didi_007]

When I put my HP docking station in USB C, the battery is not charging anymore.

[Kuroi_Kenshi]

Hi @Didi_007,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?,

We're looking forward to helping you get back up and running! 

Best regards,

[Didier-007]

HP Envy laptop and docking station G5

[Kuroi_Kenshi]

Hi @Didi_007,

Thank you for the response.

Try these steps:

Check the Power Source:

• Ensure that the docking station is connected to an AC power source using its power adapter. It needs external power to charge devices connected to it.

Reconnect the Docking Station:

• Disconnect the USB-C cable from the laptop and then reconnect it.
• Also, disconnect and reconnect the power supply to the docking station to reset it.

Verify USB-C Connection:

• Make sure the USB-C cable is properly connected to both your laptop and the docking station.
• Inspect the cable and ports for any visible damage or debris.

Update Drivers and BIOS:

• Ensure that your laptop’s operating system and BIOS are up-to-date. You can download the latest BIOS updates from the HP Software and Driver Downloads page.
• Update the drivers for the docking station to the latest version available.

Check Laptop Power Settings:

• On your laptop, go to Control Panel > Power Options and ensure there are no settings preventing charging.
• Verify that the laptop is configured to charge when connected to a power source.

Test with Another Device:

• If possible, connect another device to the docking station to check if it charges. This can help identify whether the issue is with the docking station or the laptop.

I hope this helps.

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Best regards,