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04-01-2019 07:41 AM
Hi,
First, you should back up all your important data. You will need to replace the drive as it is failing.
If you provide the complete model or product number we can provide you with a guide on how to perform the fix.
Hope it helps,
David
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04-01-2019 08:06 AM
You're welcome. That is not correct product number. Here is a link to HP support page showing how to find product and model number. Do not post serial number.
https://support.hp.com/my-en/document/c00033108
let me know,
David
04-01-2019 09:21 AM
OK.
Here is a small guide:
So what you need is a M2 SATA3 drive of your desired capacity
Example:
On page 42 of the service manual you can see the steps to replace drive:
http://h10032.www1.hp.com/ctg/Manual/c05122703
You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.
https://www.microsoft.com/en-us/software-download/windows10
If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.
When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.
I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Hope it helps,
David