• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-22-2020 11:10 AM

HP Recommended
Product: Pavilion 15-au063nr
Operating System: Microsoft Windows 10 (64-bit)

I am curious about where to purchase a replacement battery for my HP Pavilion 15-au063nr. Battery life is down to about 45 minutes. I am new to the HP site, but found no place that lists replacement parts. Or do I purchase that through some 3rd party. I would prefer to buy direct from HP.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2020 02:12 PM

HP Recommended

@Cecilio_Rojas 

 

The specs of your machine is

 

          https://support.hp.com/in-en/document/c05226670

 

It uses  2-cell, 41 Wh Li-ion battery part #  849909-855 which is N/A from HP

 

               https://partsurfer.hp.com/Search.aspx?searchText=849909-855

 

Normally HP does not keep spare batteries due to some reasons including cost. You can buy from

 

             https://www.newegg.com/p/16J-014W-005V0

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-22-2020 02:12 PM

HP Recommended

@Cecilio_Rojas 

 

The specs of your machine is

 

          https://support.hp.com/in-en/document/c05226670

 

It uses  2-cell, 41 Wh Li-ion battery part #  849909-855 which is N/A from HP

 

               https://partsurfer.hp.com/Search.aspx?searchText=849909-855

 

Normally HP does not keep spare batteries due to some reasons including cost. You can buy from

 

             https://www.newegg.com/p/16J-014W-005V0

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-22-2020 04:05 PM

HP Recommended

Thanks, Banhien, for your help. I have ordered the battery and I really appreciate your prompt reply to my question. Have a blessed day.

Was this reply helpful? Yes No

‎07-22-2020 04:36 PM

HP Recommended

@Cecilio_Rojas 

 

You are welcome

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.