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HP LAPTOP 15 DB0024NS
Microsoft Windows 10 (64-bit)

Hello, i'm a new user from Spain, i need help because my girlfriend laptop HP laptop 15 db0024ns is broken.

 

She turn off the computer yesterday and today, appareance a black screen with:

 

CMOS Reset (502)

 

Press enter to reboot the system.

 

When she pushed enter, had appareanced a new black screen  with:

 

b1 initialize library failed 0xc0000185

 

Where is the CMOS (RTC) battery in the laptop?  i can't find it and, the computer not work.  I need replace the CMOS Battery.

 

thanks ^^

 

VERO 2.jpege34esfda.jpeg

2 REPLIES 2
HP Recommended

@Soullesito 

 

No, it does NOT have RTC or CMOS battery, you have to keep main battery inside machine all the time.

 

Regards.

BH
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HP Recommended

Hi, if I don't have CMOS or RTC, then should I change the battery? (replace).

 

the error happens with the battery inside, so to fix the problem, I have to change the battery right?

 

Thanks

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