Where is the Special Discount for Replacement or Upgrade of your HP product (Loyalty discount)

[Lovely_J]

Hi,

I just received a notification today from my HP software on my laptop saying the service and repair parts may no longer be available for my PC. It also said for my loyalty, I could avail of a discount to upgrade to a new laptop.

It then gives me a button to press which redirects me to the HP store with no code or anything whatsoever.

I am interested in this offer. Is there anything that can be done?

Regards,

Lovely

[sandytechy20]

@Lovely_J

Welcome to the HP support community.

I understand that you want to know about the discount for upgrading the product.

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.