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‎04-22-2023 06:11 AM

HP Recommended
Product: HP Spectre x360 - 15-bl112dx
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

My laptop is becoming too slow.

I restored the system using HP recovery media creation , but still have a bad performance.

I just noted that my CPU stuck at low clock speed  which is 0.39 GHZ even if base speed is 1.99 GHZ.  many forum suggest that it is related to a battery dead.

I have to buy a new battery  do someone have a link of HP store or contact where to get the original battery ?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2023 06:40 AM

HP Recommended

The battery part number and description (can be purchased on Amazon)

Battery, 6-cell, 79-WHr, 3.43-AHr, Li-ion (battery spare part kits include rubber feet) 902499-856

 

Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c05357610.pdf

 

HP Parts store
https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=BD666FE676A4457A838532F50EEE3963&Search...


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View solution in original post

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3 REPLIES 3

‎04-22-2023 06:40 AM

HP Recommended

The battery part number and description (can be purchased on Amazon)

Battery, 6-cell, 79-WHr, 3.43-AHr, Li-ion (battery spare part kits include rubber feet) 902499-856

 

Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c05357610.pdf

 

HP Parts store
https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=BD666FE676A4457A838532F50EEE3963&Search...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-22-2023 06:51 AM

HP Recommended

Thank you for your precious help.

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‎04-22-2023 06:53 AM

HP Recommended

You're welcome!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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