Where to source a 200W AC adapter for my HP Omen laptop

[ColdHorizon]

Hi Folks,

I need a new 200W AC adapter for my HP OMEN laptop (15-dc0075TX).  However, the recommended replacement parts are not available in HP's online store.

The part numbers of the compatible adapters are as follows:

    *  L00818-850

    *  L00895-003

I have found a couple of small Chinese suppliers on the internet that claim to sell genuine HP replacements for the above items, but I don't know if I would be wise to trust them.  Can anyone offer any suggestions as to how I can source the correct adapter?

Thanks!

[Kumar0307 · Accepted solution]

Hi @ColdHorizon

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ColdHorizon]

Hi @Kumar0307,

Thank you for your quick reply to my query.  I have accepted it as a solution, even though you didn't provide the exact information I was looking for.  However, I followed the link you sent me, and eventually found the HP Parts Store, which sells the part I require (although it is currently out of stock!).

If I could just make a couple of comments about my experience with HP on this matter: 

  *  This is the 4th or 5th time I have contacted HP about sourcing a new AC adapter for my laptop. 

  *  I have tried both telephone and web-form, without success.  In one case I was sold an incompatible part, in another case I was transferred to 4 different departments, before being cut off with my problem still unsolved.

  *  In each case I have provided HP with the serial number of my laptop and the part number of the AC adapter I am looking for.  However, even with this information, HP has not been able to help me.

I would be grateful if you could relay my feedback to your customer service manager.  This should have been a very simple transaction -- how many AC adapters does HP sell every year?  Instead it has taken up several days of my time, and I still have don't have the adapter.  The HP Parts store is out of stock, and there is no indication if/when new stock will arrive.

[Kumar0307]

@ColdHorizon

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.