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‎07-19-2018 02:02 PM

HP Recommended
Product: HP Laptop 14-bp0xx
Operating System: Microsoft Windows 10 (64-bit)

I cannot find out (without taking apart my laptop) how many RAM slots I have available and which component to buy. My currently installed RAM is 4gb and I would like to upgrade to 8gb. So my question is, do I have to buy 1x4gb RAM card to add to my current 4gb card (to make 2x4gb total) or buy a 1x8gb card, and then which specific card is compatible with my laptop. Thanks very much for your help in advance.  

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Accepted Solutions

‎07-20-2018 05:01 AM - edited ‎07-20-2018 05:05 AM

HP Recommended

Yes it does and the Manual shows how to do the installation. 

 

4gb module:

 

4 GB 862397-855

 

https://www.amazon.com/Crucial-Single-PC4-19200-Unbuffered-260-Pin/dp/B019FRDKWI/ref=sr_1_1?ie=UTF8&...

 

Follow pages 32-37 of the Manual for upgrade procedure. Good luck and please post back with any more questions; accept as solution if this is the info you needed. 

View solution in original post

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3 REPLIES 3

‎07-19-2018 02:18 PM

HP Recommended

You have to tell us the full product or model number. That series of laptops can have a low-end Celeron processor in which case it has one memory slot, maximum 8 gigs of DDR3L-1600 SO-DIMM and the higher end "Core" models have 2 slots for up to 2 x 8 gigs of DDR4-2400 SO-DIMM. Here's the manual; see p. 2:

 

Manual

 

Memory access shown on p. 32-37.

 

Post back with any more questions and please accept as solution if its the info you needed. 

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‎07-19-2018 03:49 PM

HP Recommended

Thank you for responding so quickly. The product number is 2PW20EA#ABU and the processor is Intel CORE i5. Does this confirm that I have 2 slots with a max RAM of 16 GB?

 

 

 

 

 

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‎07-20-2018 05:01 AM - edited ‎07-20-2018 05:05 AM

HP Recommended

Yes it does and the Manual shows how to do the installation. 

 

4gb module:

 

4 GB 862397-855

 

https://www.amazon.com/Crucial-Single-PC4-19200-Unbuffered-260-Pin/dp/B019FRDKWI/ref=sr_1_1?ie=UTF8&...

 

Follow pages 32-37 of the Manual for upgrade procedure. Good luck and please post back with any more questions; accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
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