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Microsoft Windows 10 (64-bit)

Hello, I recently bought a brand new HP laptop in the Netherlands. My laptop doesn't have a product name, it seems to have a model number that is unique to the retailer in the Netherlands (each retailer seems to have unique model numbers). However, I found out that this is the datasheet from HP for my laptop: http://h20195.www2.hp.com/v2/getpdf.aspx/c06460420.pdf

 

It is in Dutch but it seems to be incorrect. On page 2 it says (translated to English: "Charge your device from connect to an external display via just one USB-C ™ Thunderbolt ™ port with a data rate of 40 Gb / s." 

However, on page 3 in the tech specs it says "1 USB 3.1 Gen 1 Type-C ™ (data transfer, signaled speed of 5 Gbit / s)"

 

I believe that this USB-C port does not in fact support Thunderbolt. The reason all this is important to me is that I want to hook up the laptop to two external monitors, one through the HDMI port and the other using a USB-C hub with HDMI output. I bought this connector but it does not work - no video is sent through the HDMI port of the USB-C hub to the external monitor. 

 

So my question is: what kind of USB-C port do I have, and secondly can I connect an external monitor through the USB-C port that I have using some kind of adapter/hub or is just not possible? 

 

Thanks for your help,

Faarmer

 

3 REPLIES 3
HP Recommended

@Faarmer 

 

The full specs is

 

    https://support.hp.com/za-en/document/c06507296

 

It has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. My simple answer for this port: it is hopeless and you can't connect to an external monitor using this port unless paying more to get an adapter/dock.

 

Regards.

BH
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HP Recommended

Hi Banhein, thanks for your reply, much appreciated! Do you have an example of an adapter/dock that could be used to output video through the USB-C port on my laptop. It's very confusing. Would this one for example work? https://store.hp.com/NetherlandsStore/Merch/Product.aspx?id=2PC54AA&opt=ABB&sel=ACC

HP Recommended

@Faarmer 

 

You may want to add more monitors in future, please enter your requirement on the following link and it will find for you few options on market today including some HP products:

 

    https://www.displaylink.com/products/universal-docking-stations

 

Regards.

BH
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