• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-06-2018 04:23 PM

HP Recommended
Product: NOY97ES
Operating System: Microsoft Windows 10 (64-bit)

Hi

The battery in the specification for my laptop on the HP website shows 2 types 3-cell, 31 WHr Li-ion and a 4-cell, 41 WHr Li-ion, They are different voltages 10.95v and 14.6v respectively. The original is a 10.95v can I fit a 14.6v without damaging the laptop?

Any advice would be welcome.

1 person had the same question
3 REPLIES 3

‎12-06-2018 10:05 PM

HP Recommended

Welcome to the HP Support Community @Snowy-

 

That battery will be just fine.

 

I would purchase that one because it will extend the time running on battery power.

 

Your manual here:

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

Your specs here:

 

https://support.hp.com/us-en/product/hp-250-g4-notebook-pc/7609933/document/c04605376

 

REO

Was this reply helpful? Yes No

‎12-09-2018 03:28 AM

HP Recommended

Thanks.

So will the charge circuit will charge to the higher voltage? And will the regulation circuit s not over heat? I think for the time being I'll just make sure it is plugged in when I'm using it.

Thanks for your help.

Was this reply helpful? Yes No

‎12-09-2018 04:43 AM

HP Recommended

@Snowy-

 

HP part number   807957-001 " 14.8v "

 

If you looked in the Manual you would have found that part number and battery is listed for your laptop.

 

The battery is sold by HP. "On Backorder"

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=9CD329B768C14D61B70B3CE4D7420396&SearchIn=P...

 

You have a "SMART AC"  adaptor. "YOUR AC JACK SHOULD LOOK LIKE THIS"

 

IMG_4901#2.jpg

 

Charging and regulation is controlled by the SMART AC and the computer.

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.