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03-04-2021
08:49 AM
- last edited on
03-04-2021
08:58 AM
by
MatheusH
My laptop was purchased back in 2017. Here’s some info on it:
Serial: [Private information removed]
Product: X0H81UA#ABA
Model: 15-ay071nr
My laptop will not charge. I plugged it in before I went to bed but I woke up and it wasn’t charged. So, I took a day to watch the laptop while it charged. It never charged. Then, a black screen with white letters popped up. I didn’t get to see all of what it said but I do believe it said something about my battery or power adapter. I went to the HP virtual assistant which told me to get a new power adapter. I don’t know which one though. Here’s what I found on the brick of my adapter:
Replace with HP spare: 741727-001
HP part No. : 854054-002
Regulatory Model: HSTNN-CA40
Wide range input: 100-240V - 1.4A, 50-60Hz
Output: 19.5V 2.31A 45W
I don’t know if I should get an HP adapter or one that I’ve found on Amazon.
03-04-2021 09:29 AM - edited 03-04-2021 09:30 AM
Hi:
I think it is best to get an original HP power adapter.
If you can't find a new genuine HP one on eBay, I recommend that you find a used but tested and working genuine HP adapter on eBay by searching by either part number.