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‎04-14-2020 12:16 PM

HP Recommended
Product: HP 15-F004DX NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my HP 15-F004DX NOTEBOOK from Windows 8 to Windows 10. Everything was OK, but the Laptop started freezing after a system update. What could be the problem? I have reformatted the LAPTOP 3 times and the same thing happens after the system update. All the drivers are installed.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 01:20 PM

HP Recommended

I downloaded and installed the following Graphics Drivers (AMD High-Definition (HD) Graphics Driver 428.4 MB sp73568.exe) and the problem was solved. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-f000-notebook-pc-series/7137590/mod...

 

 

View solution in original post

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3 REPLIES 3

‎04-14-2020 12:41 PM

HP Recommended

@Onyiagha 

How long does it work after the reformat until the system update is done?  Days? Hours?

 

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎04-14-2020 12:52 PM

HP Recommended

The Laptop could work for days after reformatting. The freezing starts about an hour or two after system updates start. I have updated the BIOS and all the system drivers are installed.

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‎04-14-2020 01:20 PM

HP Recommended

I downloaded and installed the following Graphics Drivers (AMD High-Definition (HD) Graphics Driver 428.4 MB sp73568.exe) and the problem was solved. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-f000-notebook-pc-series/7137590/mod...

 

 

Was this reply helpful? Yes No
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