cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
PCFanForLife
New member
4 2 0 0
Message 1 of 3
289
Flag Post

Solved!

Why did my pc restart

HP Recommended
HP
Microsoft Windows 10 (64-bit)

My pc keeps restarting during setting up windows 10 with a black screen 

1 ACCEPTED SOLUTION

Accepted Solutions
REO51ST
Level 16
25,082 10,432 3,568 8,386
Message 2 of 3
Flag Post
HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
REO51ST
Level 16
25,082 10,432 3,568 8,386
Message 2 of 3
Flag Post
HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No
PCFanForLife
Author
New member
4 2 0 0
Message 3 of 3
Flag Post
HP Recommended

My pc product is J9M24UA#ABA and model is 15-1024wm

 

my pc keeps restarting while finishing updating and setting up the windows 10. On the screen, it’s says there’s a problem and says it have to plugged in but it’s plugged in. The screen keeps restarting with a black screen blink during just a minute part.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation