-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- >
- Notebooks
- >
- Notebook Hardware and Upgrade Questions
- >
- Why did my pc restart
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

Solved!
Why did my pc restart
11-11-2018 08:10 AM

My pc keeps restarting during setting up windows 10 with a black screen
Solved! Go to Solution.
Accepted Solutions
11-11-2018 08:25 AM

What PC???
To better assist you, the members will need the exact model number or product number of your laptop/desktop???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c00033108
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS
11-11-2018 08:25 AM

What PC???
To better assist you, the members will need the exact model number or product number of your laptop/desktop???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c00033108
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS
11-11-2018 08:34 AM - edited 11-11-2018 09:13 AM

My pc product is J9M24UA#ABA and model is 15-1024wm
my pc keeps restarting while finishing updating and setting up the windows 10. On the screen, it’s says there’s a problem and says it have to plugged in but it’s plugged in. The screen keeps restarting with a black screen blink during just a minute part.

Didn't find what you were looking for? Ask the community