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PCFanForLife
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Solved!

Why did my pc restart

‎11-11-2018 08:10 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

My pc keeps restarting during setting up windows 10 with a black screen 

1 ACCEPTED SOLUTION

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REO51ST
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‎11-11-2018 08:25 AM

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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2 REPLIES 2
REO51ST
Level 16
25,082 10,432 3,568 8,386
Message 2 of 3
Flag Post

‎11-11-2018 08:25 AM

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No
PCFanForLife
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‎11-11-2018 08:34 AM - edited ‎11-11-2018 09:13 AM

HP Recommended

My pc product is J9M24UA#ABA and model is 15-1024wm

 

my pc keeps restarting while finishing updating and setting up the windows 10. On the screen, it’s says there’s a problem and says it have to plugged in but it’s plugged in. The screen keeps restarting with a black screen blink during just a minute part.

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