• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-11-2018 08:10 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

My pc keeps restarting during setting up windows 10 with a black screen 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2018 08:25 AM - last edited on ‎08-22-2024 07:08 AM by

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-11-2018 08:25 AM - last edited on ‎08-22-2024 07:08 AM by

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No

‎11-11-2018 08:34 AM - edited ‎11-11-2018 09:13 AM

HP Recommended

My pc product is J9M24UA#ABA and model is 15-1024wm

 

my pc keeps restarting while finishing updating and setting up the windows 10. On the screen, it’s says there’s a problem and says it have to plugged in but it’s plugged in. The screen keeps restarting with a black screen blink during just a minute part.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.