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‎11-11-2018 08:10 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

My pc keeps restarting during setting up windows 10 with a black screen 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2018 08:25 AM - last edited on ‎08-22-2024 07:08 AM by

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

View solution in original post

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2 REPLIES 2

‎11-11-2018 08:25 AM - last edited on ‎08-22-2024 07:08 AM by

HP Recommended

@PCFanForLife

 

What PC???

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No

‎11-11-2018 08:34 AM - edited ‎11-11-2018 09:13 AM

HP Recommended

My pc product is J9M24UA#ABA and model is 15-1024wm

 

my pc keeps restarting while finishing updating and setting up the windows 10. On the screen, it’s says there’s a problem and says it have to plugged in but it’s plugged in. The screen keeps restarting with a black screen blink during just a minute part.

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