• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Spectre x360 - 15-df0850nz

Hello, I just got my this new HP Thunderbolt Dock G4 and my PC (HP Spectre x360 - 15-df0850nz) does not recognize nor detect it. I run on Windows 11. 

 

When I check my drivers, I cannot find those that correspond to Windows 11 (cf. here).

 

Does that mean that there is no solution to the problem or is it a way that my PC can work with my new docking station?

 

Perhaps the screenshot about the Thunderbolt Software  shown below may provide some useful information.

 

thunderbolt-software-screenshoft.png

 

And here are the screens of the BIOS:

IMG_20221105_112918.jpg

IMG_20221105_112924.jpg

  

IMG_20221105_112928.jpg

IMG_20221105_112932.jpg

 

Thanks.

1 REPLY 1
HP Recommended

Actually, downloading the Zip file here did the trick. I did not touch the BIOS. I simply installed those drivers from here (and selected Windows 11) :

  • sp140458.exe for HP Thunderbolt Dock G4 - Firmware
  • sp138474.exe for All Docks - Ethernet Driver (Intel)
  • sp138373.exe for All Docks - Ethernet Driver (Realtek)

Plus, drivers for HP Spectre 15-eb0000 x360 Convertible Laptop PC series (for Windows 11 21H2) even if my series is HP Spectre 15-df0000 x360 only because there were no Windows 11 drivers available. 

  • sp138476.exe for HP Thunderbolt Dock G4 - Firmware
  • sp113839.exe for Intel Thunderbolt Controller Driver

Cheers.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.