-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Why usable RAM is only 5.9 GB instead of 7.9 GB ? Where ...
Create an account on the HP Community to personalize your profile and ask a question
01-08-2021 05:43 AM
Hi,
I got a new pro laptop from my employer and facing issues of decreased RAM as below:
RAM bought = 8 GB
usable RAM = 5.9 GB
hardware reserved RAM = 2.1 GB
Why usable RAM is only 5.9 GB instead of 7.9 GB ? Where is 2.1 GB Hardware reserved gone?
It seems 2 GB RAM allocated as dedicated GPU memory but why so much dedicated GPU on a pro laptop ?
Solved! Go to Solution.
Accepted Solutions
01-08-2021 06:52 AM
Hi:
Your notebook was designed that way on purpose.
HP released this document a while back, which explains the memory shortage...
https://support.hp.com/us-en/document/c06526774
This seems to only apply to some models with the AMD Ryzen processors.
Info on Microsoft PlayReady.
https://www.microsoft.com/playready/overview/
The only workaround would be to install additional memory.
01-08-2021 08:31 AM
Thanks again Paul. Yes, it's AMD Ryzen 5 3500U APU.
Ideally, this design should have been a choice for customer as this may not be required for all and may actually waste 2 GB as not used.
Is it possible to change this by any BIOS/graphics setting, as I am unable to find how to ?
Regards,
01-08-2021 08:51 AM
Thank you. Hopefully HP would work on this soon and make it optional through next BIOS release.
I believe HP must have been hearing it from a lot of consumers, would like to raise this to right team in HP, so it adds value and they do something to make it optional ?
Regards
Didn't find what you were looking for? Ask the community