cancel
Showing results for 
Search instead for 
Did you mean: 
New member
5 4 0 0
Message 1 of 10
157
Flag Post

Solved!

Why usable RAM is only 5.9 GB instead of 7.9 GB ? Where is 2.1 GB Hardware reserved gone?

HP Recommended
HP ProBook 445R G6
Microsoft Windows 10 (64-bit)

Hi,

 

I got a new pro laptop from my employer and facing issues of decreased RAM as below:

RAM bought = 8 GB

usable RAM = 5.9 GB

hardware reserved RAM = 2.1 GB

 

Why usable RAM is only 5.9 GB instead of 7.9 GB ? Where is 2.1 GB Hardware reserved gone?

It seems 2 GB RAM allocated as dedicated  GPU memory but why so much dedicated GPU on a pro laptop ?

 

9 REPLIES 9
Level 21
Level 21
126,441 116,622 18,945 28,929
Message 2 of 10
Flag Post
HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

Reply
0 Kudos
Author
New member
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Thanks Paul for the link. It looks to me that "HP ProBook 445R G6 " is out of scope of this advisory. But I am facing this issue.

 

Regards,

 

 

 

Reply
0 Kudos
Level 21
Level 21
126,441 116,622 18,945 28,929
Message 4 of 10
Flag Post
HP Recommended

You're very welcome.

 

If it has a Ryzen 2xxx or 3xxx processor, that document would apply to your model too.

Reply
0 Kudos
Author
New member
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Thanks again Paul. Yes, it's AMD Ryzen 5 3500U APU. 

Ideally, this design should have been a choice for customer as this may not be required for all and may actually waste 2 GB as not used.

 

Is it possible to change this by any BIOS/graphics setting, as I am unable to find how to ?

 

Regards,

 

Reply
0 Kudos
Level 21
Level 21
126,441 116,622 18,945 28,929
Message 6 of 10
Flag Post
HP Recommended

Anytime.

 

Unfortunately, I don't know of any way to change the memory allocation.

 

HP locks down the BIOS' and there are very limited things you can do in there.

Reply
0 Kudos
Author
New member
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

Thank you. Hopefully HP would work on this soon and make it optional through next BIOS release.

I believe HP must have been hearing it from a lot of consumers, would like to raise this to right team in HP, so it adds value and they do something to make it optional ? 

 

Regards

Reply
0 Kudos
Level 21
Level 21
126,441 116,622 18,945 28,929
Message 8 of 10
Flag Post
HP Recommended

You're very welcome.

 

Oh yes...lots of folks with the Ryzen processors where that is happening are not happy.

 

Since this is a peer to peer forum, you may want to contact the HP executive team at the link below, and address your concerns about this matter.

 

Executive Team: CEO email | HP® Official Site

Author
New member
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended

Many Thanks. Just sent my feedback on the same and asked to make it optional to save customers going to other brands.

 

Regards,

Reply
0 Kudos
Level 21
Level 21
126,441 116,622 18,945 28,929
Message 10 of 10
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation