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‎08-18-2021 06:28 PM - last edited on ‎08-19-2021 07:39 AM by Retired

HP Recommended
Product: HP ENVY Notebook 17t-u000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a Dock G5 for my other laptop and it works fine, but I am not having any luck with my old HP ENVY Notebook 17t-u000 CTO. Can anyone advise what I need to do to make it work,  It says there is an adapter for the usb-c, but i want to be sure I can get it to work before I purchase that item.

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1 REPLY 1

‎08-18-2021 10:50 PM

HP Recommended

@jake_b_27 

 

It is a CTO machine, I can't get its specs BUT it should have same ports of the following machine

 

                 https://support.hp.com/au-en/document/c05165210

 

No, you can not use all capacity of USB-C Gen 5 dock on your machine, they are NOT compatible. You won't get video out and you can't charge your machine from the dock (using USB-C).

 

Regards.

BH
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