• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-18-2021 06:28 PM - last edited on ‎08-19-2021 07:39 AM by Retired

HP Recommended
Product: HP ENVY Notebook 17t-u000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a Dock G5 for my other laptop and it works fine, but I am not having any luck with my old HP ENVY Notebook 17t-u000 CTO. Can anyone advise what I need to do to make it work,  It says there is an adapter for the usb-c, but i want to be sure I can get it to work before I purchase that item.

Category:
1 REPLY 1

‎08-18-2021 10:50 PM

HP Recommended

@jake_b_27 

 

It is a CTO machine, I can't get its specs BUT it should have same ports of the following machine

 

                 https://support.hp.com/au-en/document/c05165210

 

No, you can not use all capacity of USB-C Gen 5 dock on your machine, they are NOT compatible. You won't get video out and you can't charge your machine from the dock (using USB-C).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.