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iinnex
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Solved!

Win 10 - Checking the connection to microsoft loop?!

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HP Spectre 13-v103na
Microsoft Windows 10 (64-bit)

Hello all,

I have reformatted my partner's 3 year old HP laptop that had Windows 10 previously installed. After reformatting the drive completely (removing all partitions) and reinstalling Windows 10 Pro (version 20H2 from Media creation tool), I start the process of preparing the computer.

 

It goes through the steps just fine until it gets to the network connection. It shows the WiFi connections. I choose my WiFi and enter the passcode. The WiFi says that it is successfully connected. I click the NEXT button to continue. A message pops up saying that "Checking the Connection to Microsoft. This might take a while."

 

This takes me back to the WiFi network connection again. This repeats the error cycle. I have reformatted the  drive and reinstalled it several times with the same results, I even tried an older versions of Win 10 (1909 to be precise) with the same issues. As you can see there is no option to skip or go away from these screens. Restarting the machine puts you right back there...

 

I have reinstalled Win 10 numerous times on various machines before and never had this issue.

See images below:

 

3 REPLIES 3
Jay_G24
HP Support Agent
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Message 2 of 4
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Hi @iinnex,

 

I'd like to help!

 

Try the below steps to resolve the issue-

 

  1.  Disconnect the computer from the network
  2. Restart the computer 
  3.  Tap F11 on the keyboard and then continue the setup.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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iinnex
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Message 3 of 4
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Solved it by downloading an ISO of Win 10 1709 and installing the Home version. It gave me the skip network menu so I was able to proceed and get the OS up and running properly. Then once inside, use the Windows Media Creation tool to download and update with the latest OS version. What a pain...

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Jay_G24
HP Support Agent
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I am glad the issue is resolved.

 

Thank you for sharing your steps.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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