cancel
Showing results for 
Search instead for 
Did you mean: 
Zappo1980
New member
2 1 0 0
Message 1 of 2
165
Flag Post

Windows 10 installer does not see Crucial SSD

HP Recommended
HP Envy DV6
Microsoft Windows 10 (64-bit)

Hi all,

 

I am trying to make a brand new installation of Windows 10 on a new Crucial MX500 SSD, on a HP Envy DV6 7301EL. I have a BIOS screenshot (below).

 

I have tested the SSD on another machine, and it works correctly. I have created a Windows 10 install DVD by using Microsoft's Media Creation Tool (version 2004).

 

When I run the Windows 10 installer, it gets up to the point where I would select a drive, and then it tells me that no drives are detected (the drive list is empty).

 

I have tried using both legacy and non-legacy mode.

 

What can I do?

 

IMG_20200818_194523.jpg

1 REPLY 1
Zappo1980
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

For some reason, the screenshot isn't showing any more in my post. Here it is:

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation