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‎05-15-2020 09:39 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-ds0xxx
Operating System: Microsoft Windows 10 (64-bit)

My computer just had windows update last night. I just need to left my working place so I chose "update and turn off my computer". I waited for the screen blackened and put it into my backpack. After go home, I noticed that my backpack was getting so warm and I took out my computer. I was just burning hot when I touch it. I wonder is there any bugs between the firmware and windows 10.

1 REPLY 1

‎05-18-2020 04:04 PM

HP Recommended

@BillChan I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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