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‎08-18-2019 01:32 PM

HP Recommended
Product: No product name Model no 17-by0053cl

Husbands HP said it was going to do a Windows update so he left it on and went to bed.  Next morning the computer was cycling between being on and then being off.  There were only a few seconds between on and off.  We did a hard shut down and tried restarting....same thing.  Took to local guy who works on computers and he said he didnt have any idea, thought maybe the main board might be destroyed.  He said he looked it up and it was three months over the one year warranty.  Any suggestions?  HP give any breaks when Windows update breaks their computer?

1 REPLY 1

‎08-22-2019 03:23 PM

HP Recommended

@PDeSpain

 

Please run ma System Test to confirm the Hardware Functionality and also let me know if the Notebook keeps shutting down during the Test

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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