• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-12-2023 09:46 AM

HP Recommended
Product: HP ENVY Notebook m7-u109dx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy laptop with an Intel Core i7-7500 CPU with a minimum clocking speed of 2.7GHz.  The CPU has 2 cores and 4 logical processors.  It has 128 KB  L1 cache, 512 KB L2 cache, and 4 MB L3 cache.  It also has 16 GB of ram.  

 

When I run the compatibility checker for Windows 11 it tells me that the CPU isnt supported on Windows 11.  Everything I have read states that the processor should be compatible with Windows 11.  

 

Why is this happening? Am I interpreting the compatibility requirements incorrectly.  

 

Also, there are several driver and firmware upgrades for several of the accessories on my laptop.  HP seems to have those locked out and won't allow me to do the upgrades.  Why is that happening?

 

 Thank you - Steve Clemens

Category:
1 REPLY 1

‎12-12-2023 10:19 AM - edited ‎12-12-2023 10:20 AM

HP Recommended

Hi, Steve:

 

The i7-7500 CPU does not meet Microsoft's minimum processor requirements of having to be an Intel 8th gen core or newer processor.

 

Windows processor requirements Windows 11 supported Intel processors | Microsoft Learn

 

If you are interested in installing W11 on your PC as is, you can read this discussion for how I upgraded several HP and Dell notebook and desktop PC's that did not meet the W11 hardware requirements to W11 22H2.

 

You have to use the version of the Rufus utility that I zipped up and attached in the discussion (v3.18).

 

Re: Issues upgrading to windows 11 - HP Support Community - 8517912

 

If the in-place upgrade fails, then you will need to clean install W11 using the bootable W11 installation flash drive you made with Rufus.

 

I would not know the answer to your question regarding the firmware.

 

Firmware updates are for specific model hardware devices.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.