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‎01-14-2020 05:03 AM

HP Recommended
Product: HP ENVY - 13-aq0003na
Operating System: Microsoft Windows 10 (64-bit)

Update performed over night that requires restart. Hello biometrics no longer available as driver appears incompatible and and support system says I have the latest. Anyone else having problems

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2020 05:27 AM

HP Recommended

I suggest rolling back the Windows update and pausing updates for a week. Yours are probably not the only hardware configuration this has affected.

 

Be aware that Microsoft now leaves us, HP and other vendors in the dark as to what the effects of updates will be.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎01-15-2020 05:27 AM

HP Recommended

I suggest rolling back the Windows update and pausing updates for a week. Yours are probably not the only hardware configuration this has affected.

 

Be aware that Microsoft now leaves us, HP and other vendors in the dark as to what the effects of updates will be.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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