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HP Envy x360 m Convertible
Microsoft Windows 10 (64-bit)

I have had the blue screen of death about 10 times within the last month with different messages.   I have used the HP Support Assistance but it keeps telling me that everything is fine.  I ran a Windows Memory Diagnostic and it said that my computer has memory issues and that to fix it, I need to contact the computer manufacturer.  Can you help?

3 REPLIES 3
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@SuzqTx 

The "memory issue" means one or both of two issues:  First, a memory stick could be failing and that would need to be replaced.  Second, the built-in memory controller chip on the system board could be failing and that can NOT be replaced.

 

So, you would need to buy a new memory stick and have someone with technical knowledge about opening a laptop and replacing the memory do that for you -- unless you are experienced in doing this yourself.



I am a volunteer and I do not work for, nor represent, HP
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Where would be a good place to buy that memory stick and which one would I purchase?  Thank you for your response!!

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pcdiags means what message upon boot

 

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