Windows Memory Diagnostic - Memory Problem and How to Contact Computer Manufacture

SuzqTx · ‎12-14-2020

I have had the blue screen of death about 10 times within the last month with different messages. I have used the HP Support Assistance but it keeps telling me that everything is fine. I ran a Windows Memory Diagnostic and it said that my computer has memory issues and that to fix it, I need to contact the computer manufacturer. Can you help?

WAWood · ‎12-15-2020

@SuzqTx

The "memory issue" means one or both of two issues: First, a memory stick could be failing and that would need to be replaced. Second, the built-in memory controller chip on the system board could be failing and that can NOT be replaced.

So, you would need to buy a new memory stick and have someone with technical knowledge about opening a laptop and replacing the memory do that for you -- unless you are experienced in doing this yourself.

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SuzqTx · ‎12-17-2020

Where would be a good place to buy that memory stick and which one would I purchase? Thank you for your response!!

Thatguy247again · ‎12-18-2020

pcdiags means what message upon boot