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‎02-16-2024 04:13 AM

HP Recommended

I don't understand what's happening to the windows, every time i update it, i lose a feature. First it was the touchscreen feature that was deactivated, now, the camera, Bluetooth and Battery Saver features have all been deactivated too. I'm tired and frustrated of all these. Please how can i downgrade so i can have all my features back? 

 

I use an HP-EliteBook 1030 G3 8Gb RAM and 512 SSD laptop.

Processor: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz

Installed RAM: 8.00 GB (7.85 GB usable)

Device ID: ABDC2F14-E3C9-474E-8F0E-CB7F3577AE39

Product ID: 00330-80000-00000-AA700

System Type: 64-bit operating system, x64-based processor

Pen and Touch: Pen and touch support with 10 touch points

 

Windows Specification

Edition: Windows 11 pro

Version: 22H2

Installed on: 01/07/2023.

Experience: Windows Feature Experience Pack 1000.22684.1000.0 

Category:
1 REPLY 1

‎02-16-2024 07:53 AM

HP Recommended

Have you used the HP PC Hardware Diagnostics UEFI utility to test the devices?

 

You can do that to discover if the issue is hardware or software related?

 

Your laptop does have Windows 11 drivers available as provided by HP. See the link below.

https://support.hp.com/us-en/drivers/hp-elitebook-x360-1030-g3-notebook-pc/19753388

 

Let us know the results of the Diagnostics tests.  Include any error messages that are produced.


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