Wireless Keyboard not typing when connected

[ducky10]

Wireless HP Keyboard won't type even though it is connected, I tried restarting my pc, updating to most recent OS version, my drivers are up to date, I also tried replacing the batteries, ran a troubleshooting program in Device Manager on Windows 10 and no problems were found. I also tried removing the keyboard's receiver from the port on my pc and putting it into a similar port, testing to see if it worked, then put it back in the original port.

[Nirvana_95]

Hi @ducky10

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[ducky10]

My apologies for not responding, I was on a trip, I am not sure of the model name of the keyboard but it did come with the HP Pavilion All-in-One - 24-xa0024 along with a wireless mouse.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!