Wireless mouse (logitech M510) sticks and stops after replacing HDD with SSD

[ub6424]

Hello @MJS24 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.28 Rev.A

9.4 MB

May 20, 2019

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Realtek Card Reader Driver

6.3.9600.31213 Rev.A

9.1 MB

Jul 24, 2015

Download

HP PC Hardware Diagnostics Windows

1.6.0.0 Rev.A

55.3 MB

Jul 31, 2019

Download

(5) Reboot

(6) Test <all> using HP PC Hardware Diagnostics Windows

(7) Please report your results

[MJS24]

I followed your advice on everthing...It is the same.  Did exactly what you said to do in  your previous advice.  Mouse sticks and stops.  I thought it might be the browser so I am now on Microsoft Edge as opposed to Firefox, but it is still the same.  I even turned off my cell phone thinking that maybe there is interference or something, but that didn't help either.  Any more thoughts?  Thanks for all your help.

[ub6424]

Hello @MJS24 

--->>> Disconnect <charger> to run on battery -> test mouse

Please report your results

[MJS24]

Running on battery only...no change.  Another data point though is that the mouse pointer stops dead when a web page is loading. Also, this is a mouse/keyboard wireless combo, so the keyboard is also affected by the "ailment".  What has me baffled is I never had any problem with the keyboard or the mouse prior to the upgrade to the SSD.  Also, keep in mind that when I plug in a "wired" mouse the same thing happens, so I don't think it is the mouse per se.  Indeed, it happens when I use the touch pad on the notebook as well.  Very frustrating as you can imagine.  Once again, than you for taking this time with me.

[ub6424]

Hello @MJS24 

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[MJS24]

Wait!  I didn't run the HP PC Hardware Diagnostics correctly.  I am going back over your instruction and noticed I messed that up.  I am going to run it correctly this time and get back to you with results.  Sorry about that...be back after I run it.  Thanks.

[MJS24]

I just ran the diagnostics and everything passed.  BTW, I am using the same mouse and keyboard right now on my new Beelink mini and everthing is aok.  I'm going back to the notebook and I will send you the BIOS info. 

[MJS24]

[MJS24]

Is this what you mean?  Btw, now it seems that each time I restart my laptop, I have to designate Firefox as my default browser and duckduckgo as my search engine.  Also, I have to turn on number lock on my keyboard to be able to use the numbers. It seems that the computer is not remembering my settings.  Thanks, Mike

[ub6424]

Hello @MJS24 

Take pictures of <Security> and <System Configuration> that's what I want to see.

Kind regards