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‎08-26-2022 01:07 PM

HP Recommended
Product: HP Notebook - 15-af123cl (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Upgraded the drive to a SSD and now having problems with the wireless mouse.  Plugged in a wired mouse and have the same problems...also same problem with the touch pad. Didn't have any problems before the upgrade.  Downloaded new drivers and spent hours on the phone with Microsoft thinking it might be a problem with the Windows 10 download. Reinstalled Windows 10...no help.  Nothing seems to work.  Microsoft says it is probably a problem with the Notebook.  Anyone have any ideas?  Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2022 12:20 PM

HP Recommended

Hello @MJS24 

 

@MJS24 wrote:

I've been away for a few days, UB, sorry for the delay.  May I ask you if you've noticed something in the pics I've posted that would prompt you to believe I need to reinstall Windows?  The reason I ask is that I have already done that with the Microsoft person and it didn't help.  I haven't reinstalled all the HP drivers though...I will gladly reinstall Windows, but I wanted to let you know that I have already installed Windows 10 2X on this new drive.  Please let me know your thoughts.  Thanks, Mike

You don't need to reinstall Windows.

The BIOS settings are OK. The current problem seems to be a technical defect.

 

My options are exhausted. I recommend the following:

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

 

Alternative:

Buy another used/new notebook.

 

Good luck

View solution in original post

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25 REPLIES 25

‎08-26-2022 07:15 PM

HP Recommended

Hello @MJS24 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Network adapters>

- Expand <Bluetooth USB>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Sound, video and game controllers>

--->>> Send screenshots

 

(3) Please report your results

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‎08-27-2022 07:05 AM

HP Recommended

OS Name Microsoft Windows 10 Home

Version 10.019044 Build 19044

System Model HP Notebook

System SKU ( equals HP product number (p/n) ) P1B07UA#ABA

BIOS Version/Date Insyde F.27, 12/7/2018

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‎08-27-2022 07:13 AM

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‎08-27-2022 07:13 AM

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‎08-27-2022 07:15 AM

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‎08-27-2022 07:16 AM

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‎08-27-2022 07:17 AM

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‎08-27-2022 07:18 AM

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‎08-27-2022 07:20 AM

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Ub6424,

Sorry for all the separate screenshot posts, but I did what I know how to do. 😉

Thanks for your help.  I will check back to get your suggestions. 

Mike

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