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‎08-28-2022 07:27 AM

HP Recommended

Here you go...thanks again.

MJS24_0-1661693179557.png

MJS24_1-1661693241536.png

 

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‎08-28-2022 01:57 PM

HP Recommended

Hello @MJS24 

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Please reinstall your operating system !

--->>> You need to prepare <USB flash drive> to install windows

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

(3) Please report your results

 

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‎08-31-2022 09:42 AM

HP Recommended

I've been away for a few days, UB, sorry for the delay.  May I ask you if you've noticed something in the pics I've posted that would prompt you to believe I need to reinstall Windows?  The reason I ask is that I have already done that with the Microsoft person and it didn't help.  I haven't reinstalled all the HP drivers though...I will gladly reinstall Windows, but I wanted to let you know that I have already installed Windows 10 2X on this new drive.  Please let me know your thoughts.  Thanks, Mike

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‎08-31-2022 12:20 PM

HP Recommended

Hello @MJS24 

 

@MJS24 wrote:

I've been away for a few days, UB, sorry for the delay.  May I ask you if you've noticed something in the pics I've posted that would prompt you to believe I need to reinstall Windows?  The reason I ask is that I have already done that with the Microsoft person and it didn't help.  I haven't reinstalled all the HP drivers though...I will gladly reinstall Windows, but I wanted to let you know that I have already installed Windows 10 2X on this new drive.  Please let me know your thoughts.  Thanks, Mike

You don't need to reinstall Windows.

The BIOS settings are OK. The current problem seems to be a technical defect.

 

My options are exhausted. I recommend the following:

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

 

Alternative:

Buy another used/new notebook.

 

Good luck

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‎09-01-2022 07:08 AM

HP Recommended

Thanks for all your help.  I would buy another notebook, but I just installed a new SSD into this one, thinking that that would improve it. Unfortunately, it was a waste of time and money.  Lesson learned.  Thanks again.

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‎09-01-2022 09:53 AM

HP Recommended
@MJS24 wrote:

Thanks for all your help.  I would buy another notebook, but I just installed a new SSD into this one, thinking that that would improve it. Unfortunately, it was a waste of time and money.  Lesson learned.  Thanks again.

You're welcome !

Good luck

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