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‎02-14-2021 05:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Why does my wireless USB mouse stop working after resuming my HP laptop with Windows 10 from hibernation mode? After it gets out of hibernation, the mouse doesn't work until I unplug the dongle and plug it into another USB port. If I plug it into the same USB port, it also won't work (at least not until I plug it into another port).

2 REPLIES 2

‎02-17-2021 03:31 PM

HP Recommended

@Ivan0411

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried updating the USB drivers?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-22-2021 05:18 AM

HP Recommended

Hi. There were no recent software updates and the device drivers are up-to-date. The laptop in question is an HP 250 G6. This issue might have something to do with Windows suspending power to USB ports during hibernation, according to some people I talked to.

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