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‎07-22-2020 08:37 AM

HP Recommended
Product: hp Spectre x360 convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

I'm having the exact same issue as Marcus noted. Either fried charger or port. Won't take a charge, cooling fan kicks on ultra high gear at minimal usage times, etc.  Tried finding a replacement charger, none exist from HP...or, should I more specifically note "backorder" for as long as I have owned this machine.  I've also noted some software and glitching with performance (extra lag time, fan going full blast for much longer than it ever did, etc). I spent just as much as Marcus and feel my investment is subpar to say the least. I had similar experiences with hp Printers. God-awful and customer service and technical support is a joke. I'll be trashing this laptop, just like I did with the last 2 printers I bought from hp, and will be switching fully over to Mac.  What a joke... so sad.

1 REPLY 1

‎07-22-2020 04:13 PM

HP Recommended

@JJBATX

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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