Wrong ROM BIOS Installed so it won't recognize internal drives

[LAWright]

Hello.

I was having issues with my Laptop, and I had someone install a new ROM BIOS on the system.

Now, it will not recognize ANY internal drives.

It seems that they put in the WRONG ROM BIOS.

I'm hoping to find the RIGHT one.

Here are the details of the Laptop.

HP Laptop: 17t-cn000 / 17cn1007cy

Serial Number: [Personal Information Removed]

Product Number: 2WOH5AV

System Board ID: 883C

System Board CT Number: PLKTTOOWBFROAS

Build ID:  21WW1VCT601#SABA#DABA

Motherboard Part Number:   17N-8L-TGL

UEFI Serial Number: [Personal Information Removed]

 Hoping someone can point me to the right ROM BIOS...

[Irfan_06]

Hi @LAWright,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with recovery the BIOS on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC.

Kindly refer to the steps on this link to recover the BIOS and let me know if that resolves the issue.

Install all the pending updates for the Windows operating system following the below steps if it boots into windows.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps

Take care and have a great day ahead!

Irwin6

HP Support