Yet another Spectre motherboard issue??

[trdruber]

My Spectre does not respond to keyboard, trackpad, and touchscreen input. After running through several diagnostics and re-installing Windows and a BIOS update I suspect it's motherboard is toast. Now after I've had a chance to do a little research I see that burned motherboards are a known issue with Spectre's. 

I've already contacted HP support and the laptop has been received by the service center. I suppose I could have them send it back, but no one I contacted wants to mess with a motherboard issue. It's bad enough that it's only been out of warranty for less than 3 months so I'll be charged more than a third what I paid for it (new) but I'm also without a computer for almost 2 weeks. As a known issue should I be charged at all? 

I'm really frustrated with the whole experience. At this point I doubt that I'll ever buy another HP product. And BTW, my sister-in-law bought this same laptop on my recommendation within months of my purchase, so I loved the laptop the first year or so that I had it. Any help you can offer is appreciated.

[Cheron-Z · Accepted solution]

@trdruber,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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