• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-22-2025 06:03 AM - edited ‎03-22-2025 07:01 AM

HP Recommended
Product: HP ZBook x2 G4 Detachable Workstation

Hi all,

a very weird behaviour of the ZBook x2 G4 docked on a Thundebold Dock G2 and an attached ZR2740W:

 

When I reboot the ZBook with everything attached I get a BSOD indicating a driver problem.

When I disconnect the ZR2740W everything works ... when connecting I get the same BSOD.

When I disable the NVIDIA Quadro M620 plug in the monitor an enable thereafter the NVIDIA, everything works fine until the machine goes to sleep! Then I have (before waking up) to unplug the monitor (or the dock), disable the NVIDIA plug in the monitor/dock und enable NVIDIA in order not to get the BSOD.

So I removed all drivers (uninstall with "remove" of driver many times) of all devices related and reinstalled by Windows Update. No change! Initially this occured 1 year ago on Windows 10 (which was the reason to install Windows 11) ... but no change (it was working w/o any problems for 3+ years ... just shortly after the warranty).

How should I proceed with the mini-dump of the BSOD to analyze or is there a power-setting which has to be changed in order to solve the problem?

I tested the ZBook on an HP USB-C monitor and there was not a single problem.

ZBook is on P72 01.52, Dock is on 1.0.71.1 and I deinstalled the Secure Connect 91, W11 24H2

 

I'm doing the disable either by:
C:\Windows\System32\pnputil.exe /disable-device "PCI\VEN_10DE&DEV_13B4&SUBSYS_824C103C&REV_A2\4&22165533&0&00E0"
or

Get-PnpDevice -Class Display -FriendlyName 'NVIDIA Quadro M620' | Disable-PnpDevice -Confirm:$false

Clé
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.