Zbook Power G10 with Thunderbolt G4 280w issue

[Benello]

Hello to everyone.

Until 19.08.2024 i used my notebook Zbook Power G10 with the Thunderbolt G4 280w and 2 HP monitor (27") and ethrrnet connection on docking station without problem.

I solved the dark blink of external monitor in March upgrading the Docking firmware.

After that, until 2 days ago i worked without problem.

Monday 19 of august, Win11 (23H2) did some upgrade. The day after, when i power up my system, the external monitor and everything connected tio docking stop working.

I try everything in these 2 days: firmware upgrade, driver upgrade, bios upgrade ecc ecc. My docking doesn't work.

My colleque has same pc and same docking station. With his pc, both docking function correctly. With my pc, both station do not work.

It seems it was a Win11 upgrade issue.

Do someone has some solution or idea to solve mt issue? 

I have many device connected to docking station that it is not available now.

I am very angry because i have HP PC, HP docking station , HP monitor and no way to solve or no help in internet or on HP site.

[resistencia · Accepted solution]

Hi @Benello 

the advice I have for now is to do a power reset, follow these steps

HP PCs - How to power reset your computer | HP® Support

[Benello]

Hello Resistencia,

i am here to give you my best THANK YOU!

With your advice i can solve my issue!

Once reset my notebook and boot again, DEVICE MANAGER can recognise my docking and it restart to work!

[resistencia]

You're welcome, happy to help