a media driver your computer needs is missing

[alexsbo]

I have been trying reinstall my windows 64 bits, but I always get the message a media driver your computer needs is missing. I have tried to install different isos, tried to boot from dvd and usb and i also tried to download all drivers and put all together on flash drive to load on the installation via browser button. Nothing works. 😞

[visruth]

Hi,



I've got this directly from MS KB article, please read through it and confirm everything is followed as suggested in the resolution & try again.

http://support.microsoft.com/kb/2755139


This issue occurs for one of the following reasons:
The installation DVD is removed during the setup process.

A low-quality DVD was used to create the installation DVD.

The speed at which the installation DVD was burned was too fast.

The DVD drive cannot read the media.

The ISO file is corrupted.


Note: Microsoft has withdrawn all the Windows 7 ISO download links and it's support from their web servers 2 weeks back, so you're not having the benefit of downloading it again FRESH from their server.

I suggest you use Recovery media to restore factory OS.


Regards

Visruth

[alexsbo]

I have already seen this article, I have tried boot from dvd and usb. I have also download different iso and version from my msdn account.

[visruth · Accepted solution]

Hi:


Did you try using Recovery USB ? If not, I'll try that first.

My only other suggestion would be try to download ISO again through MSDN account & make a bootable USB , may be the previous ISO was corrupted somehow. I don't know if they still work in OEM machines though, whichever way you download it from.

http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links


Regards

Visit

[alexsbo]

I tried a new download and a new dvd media and it worked. thanks a lot.

[visruth]

You're very welcome 🙂

Glad to hear it's working still in OEMs. Thank you for letting us know!


Regards

Visruth

[Orpheus1]

This was a problem for me as well.  Ironically, I ended up using the Intelligent Provisioning utility (F10 at boot up) and it has a means of installing the OS and updating BIOS in 4 steps....and it worked!!

http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=8090149&docLocale=en_US&docId=emr_na-c0...

Nobody I've seen has mentioned this solution, but it seems it's probably the preferred way to load an OS since it's in their utility.  Whatever.  It's working now!