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HP Recommended
HP OMEN 15-en0019nq
Microsoft Windows 10 (64-bit)

Hi!
Last month I bought the HP OMEN 15-en0019nq gaming laptop and it is under 2 years warranty (22 months more specifically).
» I wish I could personally add (not at service) another M.2 SSD (because of the two slots, one slot is empty).
However, I don't want to lose my warranty and I can't find my laptop's manual anywhere.
** I just find some manuals for the entire laptop series not for my specific product. The entire series manuals (series omen-15-en0000) are at https://support.hp.com/us-en/product/omen-15-en0000-laptop-pc-series/32827270/manuals.
» Also in Maintenance and Service Guide I found just "Removal and replacement procedures for Customer Self-Repair parts", that seems just replace not add smth new(second SSD component in my laptop).
» I don't know/(I can' find) if in my country (location), Romania country "The Customer Self-Repair program" is available.
And also could I put any hp M.2 SSD or I have to put just specified SSD (that I couldn't find in my country) .
________________________

Spoiler
Guide NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine
whether Customer Self-Repair is supported in your location.
 
 
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

if you speak of seals supposedly to see if you have opened the computer, which would void the warranty, this practice is contested, it should no longer be done it seems to me.
in short, read the given link and make a choice, I can not force you to do or not!

bring the necessary equipment, watch videos if necessary

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

5 REPLIES 5
HP Recommended

Hello
if you do not break anything the warranty cannot be canceled!
For a long time, the manuals have indicated two possibilities, because for some replacements it is necessary to be equipped, and to have certain knowledge.
But that hasn't stopped many users from doing it themselves.

HP PCs - Damage Not Covered by the HP Standard Limited Warranty | HP® Customer Support

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Ok but if I unscrew the 8 screws (I leave traces of scratches/attrition on the screws) and if I open the case there is no risk of breaking some seals (I understand that some seals are attached to the case or are in other key spots) and to lose the warranty again? Can my warranty be canceled because I don't have the  proof of service maintenance in both cases the left screws traces or breaked seals (case seals if it's case and I don't know if my laptop case has seals and would be too late if I open it because the seals will broken)?

HP Recommended

if you speak of seals supposedly to see if you have opened the computer, which would void the warranty, this practice is contested, it should no longer be done it seems to me.
in short, read the given link and make a choice, I can not force you to do or not!

bring the necessary equipment, watch videos if necessary

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Ok.  I'll also use Anti Static Gloves to be sure that smth. bad will not happen (and also watch an youtube SSD replacement video tutorial for omen 15-en0000 series also to be sure that I don't break anything)!
I also send an email few hours ago to the service support team (from my location: [region (Buzău)/country (Romania)] to see if I can do this operation without loose warranty ... and hope that they will respond to me (and not ignore me)!
Thank you so much for your time and all your advices!

HP Recommended

You're welcome
please mark the answer if it suits you

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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