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‎10-04-2022 09:41 AM

HP Recommended

yes, I have plenty of other windows computers...  let me know what to do... 

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‎10-04-2022 12:09 PM

HP Recommended

Hello @BigWaveDerek 

 

Use another computer to create <USB flash drive>

HP Notebook System BIOS Update

F.30 Rev.A16.0 MBMar 19, 2018Download

 

Follow --->>> BIOS Recovery Reinstall with USB

 

Keep me updated

Kind regards

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‎10-04-2022 12:58 PM

HP Recommended

a few questions prior to doing this:

1) should the flash drive be empty of all other stuff?

2) I'm assuming it doesn't have to be an HP Computer... I'm just downloading software to be installed on my broken HP correct?

thank you so much again, and I will let you know

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‎10-04-2022 01:03 PM

HP Recommended
@BigWaveDerek wrote:

a few questions prior to doing this:

1) should the flash drive be empty of all other stuff?

2) I'm assuming it doesn't have to be an HP Computer... I'm just downloading software to be installed on my broken HP correct?

thank you so much again, and I will let you know

Hello @BigWaveDerek 

You're welcome !

 

(1) <USB Flash drive> should be empty and formated (FAT file system)

(2) You can use ANY computer running Windows

 

Kind regards

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‎10-05-2022 02:07 PM

HP Recommended

I made the flash drive, but thought I would try the bios recovery options in the video that you linked, and the windows button and holding the B key at the same time worked.... it's auto recovering the system BIOS now!   that seemed to work... now it says it's restarting and not to touch anything, but nothing is working yet and it's been 5 mins... I'll keep you updated

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‎10-05-2022 02:14 PM - edited ‎10-05-2022 02:41 PM

HP Recommended

Hello @BigWaveDerek 

Keep me updated

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‎10-05-2022 02:39 PM

HP Recommended

it didn't do anything after 30 mins... I watched the video and after a few mins different things are supposed to pop up, nothing ever did... I just tried window key and B key and all the other combos... nothing worked.  I'll do the flash drive now and hopefully that fixes it...

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‎10-05-2022 02:42 PM

HP Recommended
@BigWaveDerek wrote:

it didn't do anything after 30 mins... I watched the video and after a few mins different things are supposed to pop up, nothing ever did... I just tried window key and B key and all the other combos... nothing worked.  I'll do the flash drive now and hopefully that fixes it...

Good luck

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‎10-05-2022 03:25 PM

HP Recommended

we are up and running!  thank you again for your patience and help!  I'm doing a restore point now!  would you recommend anything else that I do since it's good right now!   just so that you know, I put in the USB flash drive and it wouldn't boot from windows & B Key (I tried twice)... so I tried windows & V key and it brought up the screen saying that my bios had been recovered!  it then finished and it works... very strange but I'm thankful... hopefully this helps others!

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‎10-05-2022 03:28 PM

HP Recommended

Hello @BigWaveDerek

 

Log in to Windows

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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