ap0xx Keyboard - Letter "a" malfunction / Doesn't Work Properly

[nicoalenuo]

So, yesterday I was using my laptop as normaly, when I noticed that the letter "a" doesn't work every time I press it.

Depending on how I press the key, for example, if I press it in the bottom, it never works, but if i press it in the top, it works sometimes, 3 out of 10 times maybe.

The laptop has ~2 years of use.

Are the keys removable? Is there a way to fix it without replacing the whole keyboard just for one letter?

I already tried reinstalling drivers and using HP PC Hardware Diagnostics.

[Riddle_Decipher · Accepted solution]

@nicoalenuo Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[nicoalenuo]

Yes, now im using an external keyboard and it works perfectly. I already did all of that (except for the baterry thing, i should have to open the laptop in order to remove it)

Any other solution please? :c

[Riddle_Decipher]

@nicoalenuo If the external keyboard works fine while the internal does not, this seems to be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.