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‎11-16-2019 06:13 AM

HP Recommended
Product: hp 17by0062st 174 laptop
Operating System: Microsoft Windows 8.1 (64-bit)

My 17 inch one year old laptop has a crack in the underneath of the base and the hinge connecting to the screen appears to be damaged on the left hand side. Computer is working fine, but I can't close the screen correctly. I was sitting with it on my lap and when i went to get up the weight of screen caused to screen to shift backward. The rep at Staples said he has seen this before and it shouldn't happen. This can't be normal. The product wasn't dropped or anything like that. It's a $600 plus computer. Model HP 17by0062st. Thank you for any help or advice.

1 person had the same question
1 REPLY 1

‎11-16-2019 06:11 PM

HP Recommended

@Jabberjaws1

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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