• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-13-2025 10:57 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A1AV)
Operating System: Microsoft Windows 11

My laptop is an HP Victus 16-e0044NL. It does not switch on unless it's connected to the power supply, and it turns off as soon as the power supply is removed. I ran a diagnostic and the result is that the battery shold be replaced and the Failure ID: RXVN3A-B6GCL5-MFPX01-C08G23. I can't find any information on the specific failure related to this ID, therefore i wanted to know what does it mean specifically and if replacing the battery is the correct and only solution.

Thanks in andvance to anyone tha will answer.

1 REPLY 1

‎05-13-2025 12:03 PM

HP Recommended

Enter the required information at the link below and it should provide a report of the code and the most likely way to fix the problem.

 

HP Customer Support - Service Center

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.