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‎08-23-2016 02:56 AM

HP Recommended
Product: HP Envy 15 k202na
Operating System: Microsoft Windows 10 (64-bit)

Following the procedure given in HP Support Assistant to calibrate my notebook battery (reboot, press Esc when power light comes on, selsect F2 System Diags etc., etc) I find that pressing Esc when the power light comes on does not work.

Can anyone explain why this is so or offer anothe procedure?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2016 11:09 AM

HP Recommended

Hey @beechguide, 

 

Thank you for joining in! Here at the forums you will find suggestions, solutions that worked for others and helping hands! I understand that you are having an issue with calibrating the battery on your Notebook PC. 

 

You can calibrate the battery using this document: Testing and Calibrating the Battery (Windows 10)

 

If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up. 

 

If you require further assistance, please re-post with the results of the troubleshooting and I would be more than happy to do my best to provide another solution. 

 

Have a great day!

EmeraldAvenger
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎08-25-2016 11:09 AM

HP Recommended

Hey @beechguide, 

 

Thank you for joining in! Here at the forums you will find suggestions, solutions that worked for others and helping hands! I understand that you are having an issue with calibrating the battery on your Notebook PC. 

 

You can calibrate the battery using this document: Testing and Calibrating the Battery (Windows 10)

 

If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up. 

 

If you require further assistance, please re-post with the results of the troubleshooting and I would be more than happy to do my best to provide another solution. 

 

Have a great day!

EmeraldAvenger
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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