battery charging problem

[kingpin300800]

can someone help me with this issue,

               when i plug in my laptop to charge it i get usually get an orange light by the charging port and when it is fully charged it turns white. now when i try to charge the battery the light  will stay orange until i unplugged it and then it turns white, but the battery indicator in the task bar says it is zero percent charged. now i have to leave it plugged in to use it.

                                                                                                      any suggestions  Kingpin300800

[erico]

I suggest that you use the HP PC Hardware Diagnostics UEFI utility.

Connect the power adapter  to your laptop.

Press F2 on startup to invoke the Diagnostics.

Go to component tests and then select and run the battery test.

As an alternative, you can invoke the Battery-Report that is part of Windows to see the current state of your battery, in WH or mWh, as compared to its factory designed and delivered storage capacity.

I explained it use in the article at the link below. 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

Do not PM me. We prefer to keep interactions above board and in the public forum.

[kingpin300800]

Erico,

           Ran battery report, full charge capacity is 25209mWh, design capacity is 41050 mWh, which is 61%, not sure if it could be the battery

                                                                                                                                          KINGPIN300800

[erico]

61% maximum full charge capacity is not a good sign.

At full charge capacity and battery issues occurring, it is likely that the battery is the issue.

If I were you, I would use the PC Hardware Diagnostics UEFI utility to run the battery test that is within the Component tests.

Kindly let me know if there is an error code produced.

[kingpin300800]

Erico,

            When i ran the HP UEFI again i went to component,then power,then battery,when i clicked on run test my mouse pointer froze and i couldn,t do anything

                                                                                                            KINGPIN300800

[erico]

Are you still able to boot to Windows with the power adapter connected?

The first thing I would do is replace the battery with  a new one.

The Maintenance & Service guide for your laptop model
http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf

See chapter 3 page 17 Table 3-1 item 18

Description and HP Part Number

(3 cell, 41 Wh) L11119-855

Online vendor source. They state 100% Compatibility
https://www.amazon.com/L11119-855-15-CS0053CL-15-DW0033NR-15-DA0014DX-L11421-542/dp/B08V1DNFFM