battery diagnostic

[Hey9791]

Hi, when i run as administrator HP PC HARDWARE DIAGNOSTIC 1.5.6.0 and try to test the battery, the test is canceled without any external intervention.I 've tried both with and without the charger. stated below there are details of it in the test logs  section

CeementBatteryCheckResult: 12

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: VERY_WEAK

Primary_DesignCapacity: 4212mAh

Primary_FullChargeCapacity: 1mAh

Primary_RemainingCapacity: 1mAh

Primary_MaxError: 1

Primary_CycleCount: 153

Primary_Temperature: 26deg C

Primary_Voltage: 12193mV

Primary_Current: 0mA

Primary_DesignVoltage: 11400mV

Primary_Status: 992

Primary_CellVoltage1: 4063mV

Primary_CellVoltage2: 4063mV

Primary_CellVoltage3: 4066mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 02467 09/12/2015

Primary_ManufacturerName: 333-54-2A

Primary_BatteryCTNumber: 6ETFU21CF9GUPI

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: Failed

Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 0

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: True

Primary_FullChargeStatus: True

Primary_BatteryCharge: False

Primary_DesignCycleCount: 1000

Sometimes , like once in 10 times, at the boot , before the hp's logo, error 601 is displayed (the primary battery capacity is detected to be very low), especially after charging; moreover sometimes, not always, after the error, the pc shut down like the battery was empty; other times after the error, it goes normally ; usually the battery lasts for 3/4 hours.

[Raj1788 · Accepted solution]

@Hey9791

Welcome to the HP Support Community

This is a hardware issue, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!