battery draining within 2 hours even though its new

[kafru]

Hello everyone , i just bought a 2023 hp OMEN Gaming Laptop 16 (wf0007TX) today , the laptop comes with an issue of battery drain . the laptop battery is draining pretty fast . it last for an hour and half , even that im just watching youtube and browsing the web .  ive found in the official HP website that :

 The OMEN 16 GAMING LAPTOP has a battery life of up of 6 hours on average 

But it is not the case with my laptop

[erico]

Hi @kafru 

You do know that this is 2025, right?

From which vendor did you purchase the new, old stock laptop from?

[kafru]

i bought it from M.E.I Technologies in Egypt its still new though first opened by my hand i even got the updates from hp and microsoft  yet i found out rgb is not supported by omen light studios dont know why and the battery is draining fast i also ran a hp battery check from the assistant, vitals check from omen gaming hub and i ran an internal battery test from the laptop diagnostics and device manager all gave normal good results which is confusing me more

i ran general tests on everything from the device manager too just to be on the safe side 

i tested the lap by playing the first missions from AC valhalla, GoW, Middleearth shadow of war, and ghost of tsushima ultra mode in everything 

i played around with adobe photoshop and aftereffects 

everything went smoothe great experience i loved it

so main issue for me is the battery 

secondary issue the rgb why the support removed and didnt resupport til now

and thank you dearly for volunteering and doing good deeds for others

[erico]

Have you registered your laptop for the factory warranty?

Does the vendor give you a one year warranty?

I would initiate a warranty claim for the battery issue.

Run the Windows Battery-Report utility. I suggest that you  read the knowledge base article I wrote to get a clearer picture of your battery and its actual condition.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Use-the-Windows-Battery-Report-utility-to-und...

[kafruz]

yes it has factory warranty and i got a 1year warranty from the provider 

the report i made tells me i have 68000mWh from 83000mWh by which im not bothered yet the reports says i full charged that 68000 everytime and drains in ~1:20:00 mins each time in the last 3 days which is very weird in eco mode not gaming not doing nothing just browsing or standby 

ill send the full report private if u want to know further details ....i didnt find a way to private msg u but i added u as a friend

if its ok to send it here in public then i will and its fine by me

and again thank u very much for your kindness and the link 

[erico]

You can post the report in its entirety in your next reply.

[kafru]

here is the report in full

Battery report

COMPUTER NAME	KAFRAWI
SYSTEM PRODUCT NAME	HP OMEN by HP Gaming Laptop 16-wf0xxx
BIOS	F.26 02/03/2025
OS BUILD	22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE	Mobile
CONNECTED STANDBY	Supported
REPORT TIME	2025-04-0219:43:45

Installed batteries

Information about each currently installed battery

	BATTERY 1
NAME	WK06083XL
MANUFACTURER	333-AC-12-A
SERIAL NUMBER	3708
CHEMISTRY	LION
DESIGN CAPACITY	83,000 mWh
FULL CHARGE CAPACITY	68,090 mWh
CYCLE COUNT	-

Recent usage

Power states over the last 3 days

START TIME	STATE	SOURCE	CAPACITY REMAINING
2025-03-3019:49:05	Active	AC	6 %	4,230 mWh
20:42:07	Active	Battery	50 %	33,500 mWh
21:05:18	Active	AC	18 %	11,940 mWh
21:55:14	Connected standby	AC	59 %	40,010 mWh
21:55:15	Suspended		59 %	40,010 mWh
2025-03-3102:02:48	Connected standby	Battery	100 %	67,930 mWh
02:02:48	Suspended		100 %	67,930 mWh
02:03:24	Connected standby	AC	100 %	67,930 mWh
02:03:59	Active	AC	100 %	67,930 mWh
15:36:46	Active	Battery	100 %	68,310 mWh
15:38:40	Active	AC	100 %	68,320 mWh
23:10:48	Active	Battery	100 %	68,320 mWh
23:51:14	Active	AC	50 %	34,460 mWh
2025-04-0101:49:57	Connected standby	AC	100 %	68,510 mWh
01:49:58	Suspended		100 %	68,510 mWh
15:10:20	Connected standby	Battery	100 %	67,970 mWh
15:10:20	Suspended		100 %	67,970 mWh
15:10:57	Connected standby	Battery	100 %	67,970 mWh
15:11:35	Active	Battery	100 %	67,970 mWh
15:17:00	Active	AC	91 %	61,610 mWh
15:17:57	Connected standby	AC	91 %	61,750 mWh
15:18:06	Active	AC	91 %	61,790 mWh
17:27:00	Suspended		100 %	68,040 mWh
17:30:54	Active	AC	100 %	68,040 mWh
2025-04-0208:56:42	Active	Battery	100 %	68,560 mWh
08:56:45	Active	AC	100 %	68,580 mWh
09:07:00	Suspended		100 %	68,580 mWh
09:09:53	Active	AC	100 %	68,580 mWh
14:18:36	Connected standby	AC	100 %	68,610 mWh
14:18:36	Suspended		100 %	68,610 mWh
19:31:27	Connected standby	Battery	100 %	68,090 mWh
19:31:27	Suspended		100 %	68,090 mWh
19:32:05	Connected standby	Battery	100 %	68,090 mWh
19:32:40	Active	Battery	100 %	68,090 mWh
19:43:45	Report generated	Battery	85 %	58,210 mWh

Battery usage

Battery drains over the last 3 days

START TIME	STATE	DURATION	ENERGY DRAINED
2025-03-3020:42:07	Active	0:23:10	32 %	21,560 mWh
2025-03-3102:02:48	Connected standby	0:00:00	-	-
15:36:46	Active	0:01:54	-	-10 mWh
23:10:48	Active	0:40:25	50 %	33,860 mWh
15:10:20	Connected standby	0:00:00	-	-
15:10:57	Connected standby	0:00:38	-	-
15:11:35	Active	0:05:25	9 %	6,360 mWh
2025-04-0208:56:42	Active	0:00:03	-	-20 mWh
19:31:27	Connected standby	0:00:00	-	-
19:32:05	Connected standby	0:00:35	-	-
19:32:40	Active	0:11:05	15 %	9,880 mWh

Usage history

History of system usage on AC and battery

	BATTERY DURATION		AC DURATION
PERIOD	ACTIVE	CONNECTED STANDBY		ACTIVE	CONNECTED STANDBY
2025-03-29	0:35:43	0:00:36		7:49:05	0:06:50
2025-03-30	3:30:42	0:02:20		10:29:07	0:01:00
2025-03-31	0:42:19	-		21:13:16	0:00:35
2025-04-01	0:05:25	0:00:38		10:28:40	0:00:08

Battery capacity history

Charge capacity history of the system's batteries

PERIOD	FULL CHARGE CAPACITY	DESIGN CAPACITY
2025-03-29	72,832 mWh	83,000 mWh
2025-03-30	67,927 mWh	83,000 mWh
2025-03-31	68,230 mWh	83,000 mWh
2025-04-01	68,379 mWh	83,000 mWh

Battery life estimates

Battery life estimates based on observed drains

	AT FULL CHARGE		AT DESIGN CAPACITY
PERIOD	ACTIVE	CONNECTED STANDBY		ACTIVE	CONNECTED STANDBY
2025-03-29	1:49:48	1:19:27 1208 % / 16 h		2:05:08	1:30:32 1060 % / 16 h
2025-03-30	1:17:00	1:04:57 1478 % / 16 h		1:34:05	1:19:22 1210 % / 16 h
2025-03-31	1:25:17	-		1:43:45	-
2025-04-01	0:58:14	-		1:10:41	-

Current estimate of battery life based on all observed drains since OS install

Since OS install

1:20:11

1:21:13 1182 % / 16 h

1:37:44

1:39:00 970 % / 16 h

[kafru]

so what do u think it is a software or hardware?

[kafru]

.

[erico]

Based on the battery report, likely age of the battery and comoaring design full storage capacity to actual capacity,  the battery has issues.

I would replace a battery that is only useful for less than around an hour and thirty minutes.